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PayPal cut off my account for no reason, and then sent it to the helpline that doesn't work

PayPal cut off my account for no reason, and then sent it to the helpline that doesn't work

I am not a Harkor PayPal user, but a few years ago I set up an account there to use the website as an intermediary for payment online.Because this is a very convenient thing - if a store or subscription allows it, you do not need to connect the card, which confirms my belief that I am subtraining one place where its data can leak.PayPal is also useful for foreign shopping, I use it primarily when ordering CDs.I also connected two subscriptions and one taxi service to PayPal.

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It so happened, however, that at the end of May I am ending the validity of the debit card, which is connected to my PayPal as a source of money (after some time I stopped recovering my account and simply fastened my card with the service).A new card has come, so it's time to update payment data in the services that I use - nothing simpler.You log in to PayPal, change the card details and that's it.As the Americans say "Easy".Well, not this time

"Call us to confirm your data"

This is how the information greeted me on PayPal when I tried to log in to the mobile service of the service.This first verifies me using faceid, and then, as part of double verification, sends an SMS with a code to the given phone number.In general, everything works well, sometimes verification text messages come late, but this time it was completely different and this is what information appeared on the screen.Of course, the verification code did not come.Restart, again - maybe it's something with the application.Well, the same message. I must admit that I was very surprised.PayPal did not inform me in any way that there is a problem with verifying my data and I should do some additional activities.In the middle of the month I only got an email with the upcoming end of the card's validity.I also specially reviewed all the emails from the service I have in the box, but I didn't find anything that could herald logging problems.

PayPal bez powodu odciął mi dostęp do konta, a potem odesłał na infolinię, która nie działa

Ok, I'm calling

- I thought

Already smoke, these 62 grosze, which I spent on the interview (the number starting from 801 is not included in the free conversations in my Play subscription, so I try to avoid it like fire) - the final of the conversation was worse.Although the word "conversation" is very exaggerated.I only listened to the previously recorded message, which gave me information that in connection with Coronavirus, the hotline did not work.We invite you to contact the PayPal website.

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No, failed!

It looks like this, a non -working helpline (so good that at least a stationary number, so I "appaired" a little "call" to these 801).Just in case, I checked if it is not a different number - for example on the hotline that works.No, here the recording also informed me that "because of the coronavirus, the hotline is closed".Thank you, you won't do anything.

Read also: PayPal updates the rules of using the service

I spread my hands

What is the final of this story?Well, the next day ... everything was fixed by itself.Again, without notifying or any information that everything is ok. Uff, I changed the card, my head problem.However, we will see this, however, Kamil had a problem at once with the change of card, the system was charged with the already invalid fees.

Unfortunately, I pulled a lesson from this situation.If something in Paypal breaks down or gets off, I currently have no easy solution to solve the problem.It is bizarre that such a large and popular service misleads customers, and what is worse, it sends to a non -working hotline without giving any other option to contact the login problem.

I am more than sure that you will gladly write about your unpleasant experiences from PayPal - you probably have more of them than I do.I invite you to the comments section.

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