Fixing Face ID on an iPhone with the "Place the iPhone a little lower or higher" error requires replacing and programming a component called the Dot Projector, which is assigned to the phone's motherboard. On the APPLEMOBILE.PL service, you can fix the non-working Face ID face recognition function on the iPhone X / XS / XS Max / Xr / 11 / 11 Pro / 11 Pro Max / 12 / 12 Mini / 12 Pro / 12 Pro Max models.
The convenience of Face ID facial recognition when unlocking access to the iPhone or confirming transactions with Apple Pay payments means that as soon as the facial recognition elements fail, we immediately feel the lack of it.
Until recently, the repair of Face ID elements was very difficult and limited, but for some time we have the technology to repair not only the Proximity Sensor and Flood Illuminator tape, but also the Dot Projector, which is one of the Romeo and Juliet elements in Apple phones. This makes the APPLEMOBILE.PL service able to completely restore the Face ID facial recognition function in your iPhone.
The facial recognition system consists of a set of components in iPhones that are synchronized, calibrated and paired. This means that damage or replacement of one of them irrevocably deactivates the Face ID function. Not only does the face recognition function that allows you to unlock the phone without entering a code or confirm payment with a virtual Apple Pay card stop working, but we also lose the ability to shoot with the front camera with the depth effect.
Due to the fact that several elements are responsible for the functionality, diagnostics are necessary to evaluate the repair, which will allow to determine the actual cause of the Face ID failure. Of course, the elements of the biometric system assembly give typical symptoms in the form of messages in most cases.
In the event of a dot projector failure:
In the event of a failure of the Proximity Sensor, the failure of which can also manifest itself in the form of a loop on the logo of a bitten apple and restarts:
Face ID repair in the iPhone is possible in the following models:
What is the Face ID repair in the iPhone:
First, the diagnosis of the elements constituting the face recognition system is performed. Only after locating the elements that have failed, an expert opinion with a diagnosis and repair estimate will be presented. Face ID diagnostics on our website is free of charge. Once the quote is approved, we'll proceed with the repair, which will restore your iPhone to full working order, including properly recognizing the added Face to Face ID, as it was at the time of purchase.
Repairing the iPhone's Face ID Dot projector involves disassembling the TrueDepth camera and then plugging the projector into a test device to confirm the failure of this component. If the failure is confirmed, it remains to read the encrypted keys that open access to Secure Enclave in the Apple processor.
There are several technologies on the market today to repair the dot projector. At APPLEMOBILE.PL, we use the most advanced technology from JCID, thanks to which we can offer Face ID repair on iPhones of all generations, from the iPhone X model to the latest iPhone 12 models, as well as on iPad Pro tablets.
Encryption keys are then written to a new memory chip tape so that facial recognition can be restored. The next step is to disassemble the old dot projector, extract the electronics, and then transfer the projector to the new programmed flex tape.
For this purpose, the technology of low-temperature surface soldering is used, which requires the precision of the most modern service equipment, as well as extensive experience in working with BGA systems.
The separated projector then needs to be installed in the TrueDepth camera projector optic. Due to the fact that the dot projector is calibrated with the infrared camera, it is necessary to select the appropriate position in relation to the infrared camera using dedicated positioners. Even a millimeter deviation of the projector's position relative to the optics and infrared camera results in decalibration of the sensor, and this results in the inability to unlock the phone using face recognition.
That's why the biggest challenge when fixing Face ID on iPhones and iPads is precision. Therefore, use the most experienced and specialized Apple service if you want the Face ID function to work exactly the same as before the failure.
Face ID on iPhone has stopped working
If Face ID is not working on iPhone or iPad Pro, please follow the steps below before you visit the site.
Ensure that the Face ID issue on your device is actually a failure of the Face ID assembly component(s) and not a software logic error.
To do this, follow these steps:
- Restart the device - turn it off, wait a moment and restart.
- Check if the TrueDepth camera located in the screen notch is not dirty or is not covered by, for example, improperly applied protective glass.
- Reset Face ID by going to Settings > Face ID & Code > select Reset Face ID if available.
- Set up Face ID again. If you go through both steps of adding a face, check if you can unlock it with your face after locking the phone. If you see "Place iPhone slightly lower" or "Place iPhone slightly higher" during the steps to add a face, try to follow the prompts. If you still fail to add a face, please contact us or visit us for a free diagnosis of iPhone Face ID hardware failure.
"Face ID cannot be activated on this iPhone" - what to do when we see such a message?
This message most often appears when the Flex module fails, which connects to the motherboard, among others, the speaker, proximity sensor and light sensor. This module is located just below the screen. If your phone has this error and Face ID is disabled, either you have an unpaired Flex component installed on your device or the components have failed.
We wrote about how to fix the module in a separate article - What to do when the iPhone shows the logo and restarts, over and over again?
The APPLEMOBILE.PL website is located at Wojska Polskiego 50 (entrance from Jagiellońska 84, in a corner tenement house at the intersection of streets) in Szczecin, next to the new Columbus Caffee cafe, opposite the Społem delicatessen.
🗺 Wojska Polskiego 50/U9 (entrance from Jagiellońska 84, next to Columbus Cafe)70-475 Szczecin☎️ 500 132 200☎️ 889 277 288
@ service(at)applemobile.pl
We are waiting for you from Monday to Friday from 9 a.m. to 6 p.m. Service while you wait is carried out between 9 a.m. and 5:30 p.m. On Saturday, only the reception point is open, where the service issues and accepts devices from the service from 9 a.m. to 2 p.m.
Repair your iPhone with a broken Face ID BY EMAIL!
Do you want to use shipping repair? Click!
No problem! For many years, we have been offering a shipping panel on our website, with the help of which we carry out hundreds of repairs every month using an efficient door-to-door service. To use, please click on the link below to launch the Shipping Repair Request Form. Fill it out, and after saving, use the courier's order or send the package on your own. If you have any questions, please contact us by phone at 889 277 288
The most common iPhone Face ID repair service questions and answers
– If my phone asks to be placed higher or lower, do I only need to repair the dot projector?
Most likely yes. However, we will be able to answer this question only after we have made diagnostics. Sometimes, when the cause of failure is liquid interference, it is necessary to repair all the sensors, not the projector itself. We encourage you to provide the device for diagnosis, which is free of charge with us.
- Will my phone recognize my face as well after the repair as it did before the failure?
Exactly. The optics and sensor themselves remain original, so after the repair, nothing will change in terms of face recognition reliability.
- How long does it take to fix Face ID on iPhone?
We try to carry out repairs without undue delay. The delivery time depends on the current queue and the complexity of the repair. Face ID is usually repaired within the next working day after the device is delivered. However, this time can be extended, especially in the case of iPad Pros.
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