[Update] Heyah 01: A month you are bouncing from the side, a month you try to escape from here

Heyah 01, introduced in July, was to bring a breeze of freshness to the mobile services market, instead it is the reason for the frustration of the first customers.Users of the Zero-Jeleinka T-Mobile offer complain about technical problems, troublesome service management and incompetent customer service.With Heyah 01 it is also impossible to give up too simply.

Heyah 01 advertises with the slogan "You pay a month, you don't pay a month"

The zero -character nature of the new Heyah service is to consist in the fact that payment for subscription takes place every second month and every second month the offer is "for free".For PLN 39, every two months the user receives unlimited calls to cellular and stationary numbers in the country, unlimited SMSs and MMSs and a 20 GB package for 30 days.

See: Heyah 01: You pay a month, you don't pay a month.A new offer for those who "know what to do"

However, apart from whether the offer is really so attractive - because paying every second month is simply a different monthly settlement of PLN 19.50 - the weakness of Heyah 01 turned out to be numerous technical problems and difficulties in obtaining help.Giving up subscription is also a real challenge.To paraphrase the advertising slogan of the offer, the whole situation can be summarized as "the month you reflect from the side, the month you try to escape."Is this just childhood diseases or the fundamental weaknesses of the new T-Mobile offer?

Where's my LTE?

The users of the TELEPOLIS.PL forum, who in the growing thread, describe their transitions with the network.

The first problem that was noticed just after the start of the offer and apparently still is a problem, there is a lack of active LTE.According to the main regulations, Heyah 01 users are entitled to 4G/LTE at a speed of up to 300 Mb/s and 50 Mb/s.However, as many forum users reported, after the first insertion of the SIM card LTE service is not available, only 3G (H+) with quite low data transfers works.To enable this service, you need to contact the Customer Service Office, but there is no LTE activation option in the application or via the website in the account settings.If you manage to contact a competent person from the side, LTE will be activated after a longer or shorter waiting.

According to our forum users, a competent person from BOK is not such an obvious matter.The way of organizing customer service has already failed.Users are encouraged to contact by phone, by emails or via chat, but in the first case it is associated with a long waiting, and almost always-redirects to other consultants and persuasion for the use of other communication channels.People from the Service Office often reveal the total lack of knowledge of the offer, they gave things contrary to the regulations ("there is no LTE in this offer"), they cannot provide sensible help.Customers are discouraged from using BOK by saying that "HEYAH 01 service only by application".Unfortunately, the application is poor, there is no expected settings in it, and its operation burdened with errors.

What else do the users of the telepolis forum complain about?

The Heyah 01 offer does not allow you to use Volte and Vowifi, which, however, results from the terms of the offer.However, there are also numerous examples that the operator simply did not cope with the provision of basic services.Users reported problems logging into the network and poor reach, complain about the lack of additional packages and the lack of options for independent offer settings in the application (e.g. blocking of connections from the reserved numbers, blockade of premium services - the side does not want to accept such orders), problems with incoming calls,They complain that you cannot turn off the voicemail, etc.

See: Orange adds 100 GB Extra to selected mobile plans

Or maybe get away with Heyah 01?Not so fast!

In this situation, some decided to quickly take the number from Heyah 01 to another network.However, this operation also turns out to be troublesome.It turns out that despite the formal transfer of the number, the subscription at Heyah 01 is still active, and the operator charges receivables from users who have connected a payment card to the service.To give up subscription, it is not enough to transfer the number to another network, you need to submit an additional order to the operator.

One of the users of the TELEPOLIS.PL forum came into real trouble, who at some point had two SIM cards active with the same number - old from Heyah 01 and New in Virgin Mobile, where the number was moved.From the old card could still be made, as well as from the new one.According to our reader on the forum, selecting this number from the Orange card plays a connection to the Vigrin Mobile card, but the connections initiated with Heyah are also combined.In this situation, the deactivation of the number in Heyah 01 required the letter to be sent to the operator with pronouncement, signed with the user's signature.Theoretically, the subscription can also be turned off by the application, but in practice it turns out to be impossible because the error pops up.The operator also does not want to return the unjustly charged fee after transferring the number, and the enforcement of this receivable is associated with further, fruitless contacts with the BOK.

You can read more about problems in Heyah 01 on the telepolis forum: https://www.telepolis.pl/forum

Update: Answer with T-Mobile Polska

In response to our questions, regarding the offer of Heyah 01, T-Mobile Polska referred to the most smoking issues raised in the text.

In the case of LTE, we actually noticed errors in the first two weeks of the service, while we have not received applications in this respect for a long time - the error in the SIM configuration has already been fixed

- Milena Tkaczyk from the operator's press office gave us.

T-Mobile Polska also ensures that it is working on the development of the Heyah 01 offer-in the future it is to be extended to Volte and Vowifi, and in October the possibility of activating additional data packages will appear.

The operator's explanation also shows that the user can solve the problem of voicemail himself.All redirects can be turned off from the phone - just enter the code on the keyboard: ## 002#and confirm with a green handset.

However, it is difficult for us to refer to the case in which the user had an active number at the Virgin operator and with us - from our perspective, this situation is physically impossible, but we encourage the user to contact our customer service, perhaps the cause of the problem lay somewhere else

-we read in response to our email to T-Mobile.

The operator also argues that he follows customer reviews about the operation of services and they are very important to him.Each application, regardless of the form of transfer, is considered by T-Mobile consultants and technicians.

If your readers report any difficulties in using Heyah01, we encourage them to contact our consultants and to provide their comments

-urges T-Mobile.

See: T-Mobile Smart Car-your car can also be intelligent: SPEEDTEST: T-Mobile and Orange at the top, Play and Plus much slower

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