5 reasons for each employee to have a VoIP phone, and only a chosen cell phone

Telefonia stacjonarna VoIP i komórkowa (GSM) nie są względem siebie konkurencyjne, tylko komplementarne. Najwięcej korzyści i najwięcej oszczędności uzyska firma, która korzysta z obydwu technologii. Dlaczego?

Telefonia VoIP and GSM are two differenttechnologies that, due to their unique capabilities (and restrictions), should carry out separate tasks to the company.The company will benefit the most, which will use both telecommunications platforms - the stationary telephony Voipjako basic, and cellular - complementary.The reasons are as follows:

I - stationary telephony VoIP allows you to get lower fixed costs

Poland is one of the most conquering telecommunications markets in Europe.Our offers (especially when it comes to mobile internet packages) often pierce what we can do abroad in theoretically more developed markets.Greater tariffs (available not only in a subscription), allowing you to call a lot of ido everyone.

Here, the first benefit of telecommunications in the company appears in the company first on Telefonivoip: Alternative methods of settlements to reduce fixed costs of one employee workshop practically to zero (or symbolic zloty).Narnko even exist in prepaid platforms for companies, which also allow the platform to manage the system in a convenient way to manage many people.

Prepaid telephony for companies makes sense if we understand that the company as such (a collection of many people with different positions, employment relations and tasks) calls differently than home users.Most people only need to be available on the phone, and most of the connecting ones simply generate departments responsible for customer service or sales.

In transport, there is a concept such as "empty kilometers" or "empty mileage" to describe the situation when a truck (as a result of the lack of optimization of orders or their lack) must go unnamed, which means only costs. In the case of telecommunications in the company, you can say about the so -called "Empty minutes", which is a situation in which the company has investigated in a subscription with a phone call for an employee who actually does not use him. In other words - if he had an offer addictive height of the fabric on the number of minutes and sent messages - he would pay less. Flat tariffs are profitable, but only when employees would use more funds. It is worth mentioning that the situation is also not resolved by the Prepaid GSM offer - due to the difficult administration of large numbers and actually compulsory payment from time to time. Meanwhile, the court offers prepaid VoIP (e.g. FCN.pl) where the actual cost of one position with the number is PLN 2 per month (with the fullness of receiving and selecting calls).

In the case of these savings, the effect of scale is important.You can see the correctness - microfirms submit the simplicity of solid pains over the possibility of saving.Large companies more effectively optimize the skills (according to UKE studies, small companies are more likely to resist GSM only on GSM, while large ones almost always use stationary and/or VoIP).

When asked whether it is worth implementing a platform in my -propeller that saves PLN 300-500 on subscriptions and telephones a month - every micro -entrepreneur must answer himself.

II - companies Takiak strive and will strive to receive more than call

Another argument for having a system that allows cheap and efficient reception of connections is to grow companies to obtain telephone traffic than to generate it.

It is shaped by several factors.Future of the progressing restrictive and protection of the end client regulating the management of personal data and the resulting restricted campaigns (it is worth mentioning the GDPR regulation applicable since May 2018).In addition, there are high costs of such companies, as well as their falling convertibility (which translates into such intrusive forms of contact).

"The importance of the helpline is growing and the majority that is developed in modern VoIP systems for contact center.allowing the greaten convertibility of the phone, "comments the Datra marketing manager, Jarosław Łuczkiewicz (https://www.datra.pl).

On the other hand, the development of technologyVoIP, the possibility of integration with more and more commonly used CRM systems (e.g. from Google) - causes that on campaign or company campaign sites increasingly hosts telephone numbers Lubwidgets that allow, for example, combining connections (i.e. instant reference).Analytical tools built into the VoIP control panel and API contacts that allow communication with other platforms (e.g. Google Analytics) cause that the translating efficiency of the telephone channel is easier than ever.

III - If we want to start a professional hotline, it is only on the VoIP platform

What divides several employees of the reception receiving connections from a professional hotline?VoIP headquarters, directing the movement to them automatically in such a way that the waiting time of the violation is as short as possible, or allowing customers to reach the appropriate interactive menu service (IVR).

Each professional infolinavian uses VoIP technology.It is a price solution even available even for large companies.If we decide that it is time to provide our employees with a customer or sell a system that will automatically export with CRM connections, displayed the pre -human customer information card, as well as with the help of special algorithms he combined conversations so as to save time and employees and clients and at the same time gave us advanced analytical disposal(to evaluate the quality of the team's work) - you don't have to look for a Date if the company already has a VoIP stationary telephony.

IV - Telefoniavoip allows you to save on the equipment

Argumentza is also important with the cost of equipment.No, even the cheapest smartphone is able to pierce, for how little money you can prepare a VoIP position for work. It can be used in many ways: on a computer with a microphone set, on a dedicated IP desk phone or with the help of a nasmartphone or tablet application.Choosing the optimal method does not mean only the possibility of saving on the equipment, but above all is adapted to the work of a given employee.Agents working with the telephone all day of embeddal hotels work with a computer program and a listening set, thanks to which they have free hands to work with a computer.In turn, office workers use IP desk phones more often.In any case - the real, minimal cost of the position is PLN 35 (this is what the inexpensive muscothe of the computer for the computer costs).

V - Telefiavoip offers many functions connecting it with GSM

The last argument for the VoIP telephony to be the basic telecommunications system in the company toe function that allows an easy and trouble -free combination of it with telephony.

A mobile phone is a personal telephone, by definition increasing employee availability beyond standard work or when he works remotely.If we respect his time (because we know that he costs) - only chosen, key clients have access to him.

This VoIP telephone control panels offer many options for redirecting the incoming connection, which allows you to always use their desk number.

For example: Conditional redirection, directing the interlocutor to various numbers depending on the day of the week of the day.The system can always be caused by the employee's desktop, and only then his cellular number (executive management).Instead of employees, the headquarters can choose an automatic account, which will have a previously prepared message and asks the caller to leave the vocal mail, which after the conversation will transfer to the e-mail address in the form of a sound file.Connecting to the VoIP BramyP control control panel to call the mobile operator even if the PC application or desk phone application (which increases the ergonomics of work, if he has to call a lot).

Launching VoIP telephony in the office is a bit like a change from cable internet to WiFi.When we try the benefits and convenience, we don't want to go back to the previous solution.

Let us also be realists - no dofirma can function without cells.However, let's not be afraid to admit that only mobile and a lot of mobile employees need them to justify expenses on it.